The Chartered Trading Standards Institute (CTSI) has announced the launch of a new free online resource for the travel industry.
'Practical holiday law: Guidance for business', published by CTSI and the Department for Business, Energy and Industrial Strategy (BEIS), provides businesses that organise and sell holidays with accurate and up-to-date guidance around consumer law. https://www.businesscompanion.info/sites/default/files/BEIS_Travel_Booklet_Colour_compressed.pdf
Written in clear and concise language, it includes detailed information about the 2018 Package Travel Regulations (PTRs). These cover Package and Linked Travel Arrangements, and the booklet has been designed to ensure businesses are fully versed in their obligations to consumers in this potentially complicated area.
Compiled by experts in travel law, the booklet features case studies and real-life examples of where a knowledge of consumer rights can help boost customer satisfaction and avoid penalties.
The case studies include the impact of building works on customers' holidays; getting the wording of promotions right; and responsibilities with regards to cancellations.
Bruce Treloar, CTSI Lead Officer for Holiday and Travel Law, says: "Package holidays and Linked Travel Arrangements are often complex combinations of travel services. Different service providers, for example airlines and hotels, are often involved and a problem with the delivery of one service may affect the delivery of the others.
"The purpose of this booklet is to provide key points and guidance for business in understanding the requirements of the 2018 PTRs."
The booklet includes:
• Important definitions of travel law terminology
• Details of information requirements under the Package Travel and Linked Travel Arrangements Regulations 2018
• Guidance on advertising and pricing requirements under the Package Travel and Linked Travel Arrangements Regulations 2018
• Information about payment surcharges and the use of credit cards
• Guidance on complaint resolution
• Discussion of pyramid selling and the implications of Brexit
'Practical holiday law: Guidance for business' has been produced as part of CTSI's Business Companion website, a free online resource designed to offer information and guidance to businesses of all sizes about their responsibilities towards consumers.
Click to download the booklet https://www.businesscompanion.info/sites/default/files/BEIS_Travel_Booklet_Colour_compressed.pdf
Click to visit the Business Companion website https://www.businesscompanion.info/focus/practical-holiday-law