Rail link's success in survey
THE non-stop rail service between London Paddington and Heathrow Airport has topped a poll in a national passenger satisfaction survey and has achieved the highest ever score.
Passenger Focus, the independent national rail consumer watchdog, surveyed 25,000 rail passengers about their rail journeys over the past six months and Heathrow Express was given a 96 per cent satisfaction rating.
Brian Raven, managing director, said: "As a rail-air link to one of the world's busiest airports, we are one of the first experiences for any incoming visitor and we are proud to be providing the best of British customer service.
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