Essential Reading For All Tour Operators And Travel Agents

Business Companion, a free online resource from the Chartered Trading Standards Institute (CTSI), has published a range of guidance materials for travel agents and tour operators about their obligations under consumer law.

The materials are essential reading for anyone in the travel industry who needs to quickly check the details of relevant legislation in specific situations.

Written by experts in travel law and consumer protection, the up-to-date guidance contains a wealth of valuable information. The impact of the Package Travel and Linked Travel Arrangements Regulations 2018 is discussed over two detailed modules, so businesses will understand the key differences between a package and an LTA.

The guidance then covers how businesses should provide information to consumers to comply with statutory requirements. Advertising and Pricing, and Payment Surcharges & Credit Cards also have dedicated resources. By following the advice, businesses will display information in a comprehensive and accurate manner, avoiding making unnecessary and unfair charges.

Consumer law also has numerous ramifications for the issue of complaints handling. The guidance delves into the processes and mechanisms business should use to resolve issues fairly and quickly.

All relevant information about how EU Exit affects UK travellers in the EU is included. Advice with concern to the COVID-19 pandemic is also part of the detailed guidance.

There is also an invaluable suite of supporting materials. These include a Practical Holiday law factsheet and interactive guide. There is also a downloadable CTSI guidance booklet for Travel Agents. Finally, there is a 5 part travel law training course with an assessment and certificate of completion.

The guidance is also useful to consumers and enforcers who want to brush up on the latest in consumer protection law.

View the guides here.

Business Companion covers trading standards law for England, Scotland and Wales. For guidance on the law in Northern Ireland, please see

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